Whether you are a “baby boomer” or a “bona fide” senior citizen, the Serena Full Assistance Card offers a unique group of services to help make your life in Baja as sweet and easy as a gentle ocean breeze.

We compare our card to a Swiss Army Knife, it has many uses. You use some of the
tools more than others, but you like knowing that they are all there when you need them

The key components of our Serena Full Assistance Card are our toll-free 24-hour bilingual Call Center and our secure online SerenaNet database that contains your
personal contact information, directions to your home, your emergency contact information and your medical history.

When you call us at 4 a.m. to dispatch a plumber to fix a broken water pipe, we know exactly where to send him. When you need a housekeeper to clean up after a big party, we've got you covered. If you fall off a ladder and break your leg, don't dial 066. Our Call Center contacts the paramedics and stays on the line with directions to your home and your medical history. After the ambulance has arrived, we can even call your neighbor to feed your dog. You don't need to speak Spanish to get all the services you need.

Don't let Murphy's Law get you down in Baja. We try to turn the things that went wrong into things that go right!

We are your All-In-One Assistance Team!

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24-hour Toll Free Call Center/ SerenaNet Database

Emergency Response

Roadside Assistance

FM2/FM3 Renewals

Home Repairs/Locksmith

Discount Affiliates

Local Bilingual Doctor / Free Blood Test
card bl2 24-hour Toll Free Call Center/ SerenaNet Database
Out of sight, but critical to successful service, is our toll-free 24-hour bilingual Call Center. Our Customer Service Representatives can handle almost anything. They dispatch the day-to- day requests for repairs, roadside assistance and if a medical emergency occurs they dispatch the paramedics, they direct them to your home. They stay on the line to advise if your medical history indicates any special conditions that would affect first aid. Our secure online SerenaNet database contains all this information including your emergency and family contacts. Although all our members' records are in SerenaNet, only Customer Service representatives and authorized managers can look at your personal information. You are provided with a password and security questions to access your records and review your medical file.
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Roadside Assistance
Whether you have a flat tire on the when you're on the road or your car has a dead battery, our roadside assistance service can help. Our Call Center sends you assistance at discount prices.
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Home Repairs/Locksmith
Need a plumber in the middle of the night? Who ya gonna call? Serena at 01-800-030-0070. “Satisfaction-guaranteed” home repairs and maintenance dispatched day or night. When you have a problem, we have the solution: electricians, plumbers, painters, handymen, locksmiths. We have the right person for the right job at reasonable prices.
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In-Home Nursing Care
If you are recovering from an operation or illness, we can make your recovery smoother with in-home care. We also provide respite care for residents with relatives suffering from dementia or Alzheimer's.
bl2 Local Bilingual Doctor /Free Blood Test
Even if you use a U.S. physician, everyone needs a local doctor for minor ailments and emergencies. Our cardholders receive a free initial appointment to establish a medical file. We offer a choice of excellent bilingual doctors. Subsequent visits are low cost. A free blood test at a local lab completes your file. (In the event of unexpected death, having a local doctor who has your history cuts through red tape for the family.)
bl2 Emergency Response.
The last thing you need in the stress of an emergency is dealing with the language barrier.
Forget 066 and call us: we direct fire or medical emergency crews to you. Our bilingual Call Center personnel alert paramedics if you have any special medical conditions we stay on the line with you till they arrive.
bl2 FM2/FM3 Renewals
No need to stand in line at Immigration or struggle with your Spanish. Let us prepare your paperwork and pick up your renewal document for you.
bl2 Discount Affiliates
Serena has negotiated discounts on many important services: auto and home insurance, auto repairs, medical specialists, pharmacies, opticians, medical equipment, mortuaries, labs, dentists, hair care, shops, golf, spas, hotels and restaurants and more.